1.     GENERAL

a) This document is an electronic record in terms of Information Technology Act, 2000 and rules there under as applicable and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.

b) This document is published in accordance with the provisions of Rule 3 (1) of the Information Technology (Intermediaries guidelines) Rules, 2011 that require publishing the rules and regulations, privacy policy and Terms of Use for access or usage of www.proptek.in

c) The domain name www.proptek.in ("Website"), is owned and operated by Proptek Realty Pvt. Ltd. having its Corporate office at Unit No. 300, #88, Borewell Road, Opp. Whitefield Post Office, Whitefield, Bengaluru, Karnataka - 560066, and its subsidiaries, group companies & affiliates. where such expression shall, unless repugnant to the context thereof, be deemed to include its respective representatives, administrators, employees, directors, officers, agents and their successors and assigns.

d) For the purpose of this Privacy Policy ("Policy"), wherever the context so requires,

i) The term 'You' &'User' shall mean any legal person or entity accessing or using the services provided on this Website, who is competent to enter into binding contracts, as per the provisions of the Indian Contract Act, 1872;

ii) The terms 'We', 'Us'& 'Our' shall mean the Website and/or the Company, as the context so requires.

iii) The terms 'Party' & 'Parties' shall respectively be used to refer to the User and the Company individually and collectively, as the context so requires.

e) The headings of each section in this Policy are only for the purpose of organizing the various provisions under this Policy in an orderly manner, and shall not be used by either Party to interpret the provisions contained herein in any manner. Further, it is specifically agreed to by the Parties that the headings shall have no legal or contractual value.

f) The use of the Website by the User is solely governed by this Policy as well as the Terms of Use of the Website ("Terms", available at www.proptek.in), and any modifications or amendments made thereto by the Company from time to time, at its sole discretion. Visiting the home page of the Website and/or using any of the services provided on the Website shall be deemed to signify the User's unequivocal acceptance of this Policy and the aforementioned Terms, and the User expressly agrees to be bound by the same. The User expressly agrees and acknowledges that the Terms and Policy are co-terminus, and that expiry / termination of either one will lead to the termination of the other.

g) The User unequivocally agrees that this Policy and the aforementioned Terms constitute a legally binding agreement between the User and the Company, and that the User shall be subject to the rules, guidelines, policies, terms, and conditions applicable to any service that is provided by the Website, and that the same shall be deemed to be incorporated into the Terms, and shall be treated as part and parcel of the same. The User acknowledges and agrees that no signature or express act is required to make these Terms and the Policy binding on the User, and that the User's act of visiting any part of the Website constitutes the User's full and final acceptance of the Policy and the aforementioned Terms.

h) The Parties expressly agree that the Company retains the sole and exclusive right to amend or modify the Policy and the aforementioned Terms without any prior permission or intimation to the User, and the User expressly agrees that any such amendments or modifications shall come into effect immediately. The User has a duty to periodically check the Policy and Terms, and stay updated on their provisions and requirements. If the User continues to use the Website following such a change, the User will be deemed to have consented to any and all amendments / modifications made to the Policy and Terms. In so far as the User complies with the Policy and Terms, he/she is granted a personal, non-exclusive, non-transferable, revocable, limited privilege to enter, access and use the Website.

2.     General Data Protection

The personal information provided by the users to us will not be provided to third parties without previous consent of the concerned user. Information of a general nature may however be revealed to external parties.

Every effort shall be made to keep the information provided by the users in a safe manner, the information will be displayed on the website will be done so only after obtaining consent from the users.

A user always has the option of not providing the information which is not mandatory.

3.     Personalized Experience and Data Collection

In order to provide a personalized browsing experience, we may collect personal information from you. Also, we may require you to complete a registration form or ask for some information seeking your preferences regarding the property you are looking for. Based on your preferences, we will be able to deliver or allow you to access the most relevant information that meets your end.

To extend this personalized experience we may track the IP address of a User's computer / device and save certain information on your system in the form of cookies. A User has the option of accepting or declining the cookies of this website by changing the settings of your browser.

Any User browsing this website is not required to disclose his identity or provide any of his information every time. It is only at the time of registration, the User is required to furnish the details in the registration form. You agree that PropTek may use personal information provided by you to improve its marketing and promotional efforts, to analyze site usage, improve the Site's content and product offerings, and customize the Site's content, layout, and services. This shall further improve the website content and help us to tailor it to meet your needs, and to provide a smooth, efficient, safe, and customized experience while using this website.

4.     Communications and Marketing

You agree that PropTek may use your personal information to contact you and deliver information to you that are targeted to your interests, such as targeted banner advertisements, administrative notices, product offerings, forum comments and reviews, your portfolio-related updates, and communications relevant to your use of this website. By accepting this Privacy Policy, you explicitly agree to receive this information via SMS, WhatsApp, Email, or Calls. If you do not wish to receive these communications, you may opt-out of the receipt of certain communications in your profile. You may make changes to your profile at any time. It is the belief of PropTek that the privacy of a person can be best guaranteed by working in conjunction with law enforcement authorities.

5.     OTP Authentication and Auto-Read Consent

a)    OTP-Based Authentication: PropTek apps and website use One-Time Password (OTP) authentication sent via SMS instead of traditional username and password login. During the registration and login process, an OTP will be sent to your registered mobile phone number.

b)   Automatic OTP Reading: Both the Proptek App, Proptek Connect App, and the PropTek website are designed to automatically read and process OTP messages received on your device without requiring manual entry. This auto-read functionality uses the standard Android SMS retrieval API or similar services to detect, read, and automatically populate OTP codes for seamless authentication.

c)    Mandatory Consent for Auto-Read: Consent to allow automatic reading of OTP messages by the apps and website is mandatory and non-optional. This permission is essential for the login functionality and core operation of the apps and website. By registering and using the Proptek App, Proptek Connect App, or the PropTek website, you explicitly and irrevocably consent to automatic OTP reading and processing. Users cannot opt out of this consent and still use the applications.

d)   Data Security and Privacy: OTP messages are used solely for authentication purposes. The auto-read functionality only accesses OTP-specific SMS messages and does not access, read, or store any other SMS content. OTP codes are temporary, single-use credentials valid only for a limited time period (typically 10-15 minutes). Auto-read does not compromise the confidentiality of OTP codes as they are intended to be system-readable and expire immediately after use.

e)    Third-Party Access: The automatic OTP reading is performed by the applications themselves using standard SMS retrieval APIs provided by Android and web browsers. PropTek does not share raw OTP messages or SMS data with third parties. However, the fact that an OTP was sent and successfully authenticated may be logged for security and audit purposes in compliance with applicable laws.

6.     DIVULGING/SHARING OF PERSONAL INFORMATION

a) The User is aware that the Website/Company may share the User's personal information with other corporate entities and affiliates to help detect and prevent identity theft, fraud and other potentially illegal acts; correlate related or multiple accounts to prevent abuse of the Website's services; and to facilitate joint or co-branded services, where such services are provided by more than one corporate entity.

b) The User is aware that the Website/Company may disclose personal information if required to do so by law or if the Website/Company in good faith believes that such disclosure is reasonably necessary to respond to subpoenas, court orders, or other legal processes. The Website/Company may also disclose the User's personal information to law enforcement offices, third party rights owners, or other third parties if it believes that such disclosure is reasonably necessary to enforce the Terms or Policy; respond to claims that an advertisement, posting or other content violates the rights of a third party; or protect the rights, property or personal safety of its users, or the general public.

c) The User is further aware that the Website/Company and its affiliates may share / sell some or all of the User's personal information with other business entities should the Company/Website (or its assets) plan to merge with, or be acquired by such business entity, or in the event of re-organization, amalgamation, or restructuring of the Company's business. Such business entity or new entity will continue to be bound be the Terms and Policy, as may be amended from time to time.

7.     Location Data - Proptek App (Users)

For Proptek App Users: Location data access is required for core app functionality and is mandatory for all users. Your GPS coordinates are collected and used for the following purposes:

a) Custom Area Mapping: Allows you to define custom search areas on the map for property notifications.

b)  Site Visit Feature: During site visits, your location data (GPS coordinates) is shared with assigned Sales Executives from Proptek Connect to enable them to calculate travel time and distance to reach your site visit location. This allows for better coordination and time management of on-site meetings.

c)   In-Person Meeting Feature: When you are scheduled for an in-person meeting with a Sales Executive, your location data (GPS coordinates) is shared with the assigned Sales Executive to calculate travel time and distance to the meeting destination. This facilitates efficient meeting scheduling and reduces travel inefficiencies.

d)    Data Retention and Processing: Your location data is collected and retained only during the active use of these two features (Site Visit and In-Person Meeting). Once you end the Site Visit or In-Person Meeting session, location data collection stops immediately. Location data is processed using Google Maps services for distance and time calculations to provide accurate travel estimates.

e)   Mandatory Consent: Location data access is a required and permanent condition for using the Proptek App and these features. By registering and using the Proptek App, you provide your explicit and irrevocable consent for your location data to be accessed, collected, and shared with assigned Sales Executives as described above.

       Location data is:
       - Collected only when you explicitly use these features
       - Never sold or shared with third parties for advertising
       - Stored securely using modern encryption (HTTPS)
       - Deleted in accordance with our data retention policy

       Users can revoke location permissions at any time through device settings.

8.    Location Data - Proptek Connect App (Sales Executives)

For Proptek Connect App (Sales Executives): Location data access is required for core app functionality. Your GPS coordinates are collected and used for the following purposes:

a)    Site Visit Coordination: During site visits, your location data (GPS coordinates) is shared with the Proptek App user you are serving to enable them to track your travel time and distance to reach their site visit location. This provides transparency and enables better coordination of on-site meetings.

b)   In-Person Meeting Coordination: When you are scheduled for an in-person meeting with a Proptek App user, your location data (GPS coordinates) is shared with that user to communicate your travel time and distance to the meeting destination. This ensures clear communication and improves meeting experience.

c)    Data Retention and Processing: Your location data is collected and retained only during the active use of these two features (Site Visit and In-Person Meeting coordination). Once you complete or end the Site Visit or In-Person Meeting session, location data collection stops immediately. Location data is processed using Google Maps services for distance and time calculations to provide accurate travel estimates.

d)   Mandatory Consent: Location data access is a required and permanent condition for using the Proptek Connect App and these features. By registering and using the Proptek Connect App, you provide your explicit and irrevocable consent for your location data to be accessed, collected, and shared with Proptek App users as described above.

9.     Compliance and Law Enforcement

All PropTek websites and applications, including these apps, fully comply with all Indian Laws applicable. PropTek has always cooperated with all law enforcement inquiries. PropTek may disclose all or part of your personal details in response to a request from law enforcement authorities or in a case of bonafide requirement to prevent an imminent breach of the law.

10.  Verification of Information

PropTek has taken all reasonable steps to ensure that all the information on this website is authentic. Users are advised to research independently the credential of the advertisers provided on this website. PropTek shall not have any responsibility in this regard.

11.  Display Advertising and Third-Party Analytics

PropTek has implemented and uses Display Advertising. PropTek is using Remarketing with Google Analytics to advertise online. Third-party vendors, including Google, show our ads on sites across the Internet. The User is aware that a ‘Cookie’ is a small piece of information stored by a web server on a web browser so it can later be traced back from that particular browser, and that cookies are useful for enabling the browser to remember information specific to a given user, including but not limited to a User's login identification, password, etc. The User is aware that the Website places both permanent and temporary cookies in the User's computer's hard drive and web browser, and does hereby expressly consent to the same. We and third-party vendors, including Google, use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) together to inform, optimize, and serve ads based on someone's past visits to our website. The User is further aware that the Website uses data collection devices such as cookies on certain pages of the Website to help analyse web page flow, measure promotional effectiveness, and promote trust and safety, and that certain features of the Website are only available through the use of such cookies. While the User is free to decline the Website's cookies if the User's browser permits, the User may consequently be unable to use certain features on the Website.

12.  USER'S CONSENT

By using the Website, Mobile Apps and/ or by providing information to the Company through the Website, the User consents to the collection and use of the information disclosed by the User on the Website in accordance with this Policy, including but not limited to the User's consent the Company/Website sharing/divulging the User's information, as per the terms contained hereinabove in Section 6 of the Policy.

13.  GRIEVANCE OFFICER

In accordance with Information Technology Act 2000 and rules made there under, the name and contact details of the Grievance Officer are provided below:

Mr. S. S. Gill, email address: sunny@proptek.in

14.  DISPUTE RESOLUTION AND JURISDICTION

It is expressly agreed to by the Parties hereto that the formation, interpretation and performance of this Policy and any disputes arising here from will be resolved through a two-step Alternate Dispute Resolution ("ADR") mechanism. It is further agreed to by the Parties that the contents of this Section shall survive even after the termination or expiry of the Policy and/or Terms.

a) Mediation: In case of any dispute between the parties, the Parties will attempt to resolve the same amicably amongst themselves, to the mutual satisfaction of both Parties. In the event that the Parties are unable to reach such an amicable solution within thirty (30) days of one Party communicating the existence of a dispute to the other Party, the dispute will be resolved by arbitration, as detailed herein below;

b) Arbitration. In the event that the Parties are unable to amicably resolve a dispute by mediation, said dispute will be referred to arbitration by a sole arbitrator to be appointed by the Company, and the award passed by such sole arbitrator will be valid and binding on both Parties. The Parties shall bear their own costs for the proceedings, although the sole arbitrator may, in his/her sole discretion, direct either Party to bear the entire cost of the proceedings. The arbitration shall be conducted in English, and the seat of Arbitration shall be Delhi, India.

The Parties expressly agree that the Terms, Policy and any other agreements entered into between the Parties are governed by the laws, rules and regulations of India, and that the Courts at Bengaluru shall have exclusive jurisdiction over any disputes arising between the Parties.

15.  Data Protection Rights Under GDPR, UK GDPR, and Applicable Data Protection Laws

Scope of Application: For users accessing PropTek apps and website from the European Union member states (Portugal, Spain, Italy, Germany, France, Denmark, Sweden, Netherlands, Belgium, Ireland, Luxembourg, Poland, Hungary, and other EU countries), the United Kingdom, Israel, and other jurisdictions with equivalent data protection laws, the following provisions apply in addition to all other sections of this Privacy Policy.

Legal Basis for Data Processing: PropTek processes your personal data on the following legal bases:

a)    Contractual Necessity: Processing of personal data necessary to perform the services you have requested (e.g., location data for Site Visit and In-Person Meeting features, OTP authentication for account access).

b)   Legitimate Interests: Processing for analytics, fraud prevention, security, and improving our services, where our legitimate interests are not overridden by your fundamental rights.

c)    Compliance with Legal Obligations: Processing required to comply with Indian laws and applicable laws in the jurisdictions where you are located.

d)   Explicit Consent: Where required by applicable law, we process certain data categories (such as marketing communications or location data beyond core functionality) only with your explicit, informed, and freely-given consent.

Your Data Subject Rights: You have the following rights regarding your personal data under GDPR, UK GDPR, Israeli Privacy Protection Law, and other applicable data protection regulations:

·       Right to Access: You have the right to request a copy of all personal data we hold about you and receive information about how we process it.

·       Right to Rectification: You have the right to request that any inaccurate, incomplete, or outdated personal data be corrected.

·       Right to Erasure (Right to be Forgotten): You have the right to request deletion of your personal data, except where we have a legal obligation to retain it or processing is necessary for the performance of our services.

·       Right to Restrict Processing: You have the right to request that we limit how we process your personal data in certain circumstances.

·       Right to Data Portability: You have the right to request that we provide your personal data in a structured, commonly-used, and machine-readable format, and to transmit that data to another service provider.

·       Right to Object: You have the right to object to our processing of your personal data, including for direct marketing purposes.

·       Right to Lodge a Complaint: You have the right to lodge a complaint with the relevant data protection authority in your jurisdiction.

·       Rights Related to Automated Decision-Making: You have rights concerning profiling and automated decision-making that has legal or similarly significant effects on you.

Exercising Your Rights: To exercise any of the above rights, please contact us at info@proptek.in with a clear description of your request. We will respond to legitimate requests within thirty (30) days or as required by applicable law. We may request identity verification to ensure we are communicating with the data subject.

Data Retention Periods: Personal data is retained only for as long as necessary to fulfill the purposes for which it was collected or as required by applicable law:

·       Location Data: Retained only during active use of Site Visit and In-Person Meeting features. Once the session ends, location data is deleted immediately unless longer retention is required by applicable law.

·       OTP and Authentication Data: OTP codes are temporary and valid for a limited period (5 minutes). Authentication logs are retained for security and fraud prevention purposes for a period of thirty (30) days unless longer retention is required by law.

·       Account Data: Basic account information (name, email, phone) is retained for the duration of your account and for up to twelve (12) months after account deletion, unless longer retention is required by legal obligations.

·       Communication Data: Records of communications, support tickets, and inquiries are retained for up to ninety (90) days unless required for legal, compliance, or fraud prevention purposes.

International Data Transfers: If you are located in the European Union, United Kingdom, or other jurisdictions with data protection laws equivalent to or stricter than GDPR, please note:

·       PropTek operates servers and data processing infrastructure primarily in India. Your personal data, including location data and authentication information, may be transferred to, stored in, and processed in India.

·       We implement appropriate safeguards for international data transfers, including Standard Contractual Clauses (SCCs) as approved by the European Commission, adequacy decisions where applicable, and technical security measures.

·       By using our services, you consent to the transfer of your personal data to countries outside your country of residence, including to India, for processing as described in this Privacy Policy.

·       If you do not consent to such transfers, you may not be able to use certain features of our apps and website.

Data Protection Officer and Contact: While PropTek may not be required to appoint a formal Data Protection Officer under all applicable laws, we are committed to data protection compliance. For data protection inquiries, requests to exercise your rights, or complaints, please contact us at:

Email: info@proptek.in

We will acknowledge receipt of your request and provide a substantive response within the timeframes required by applicable law (typically 30 days from receipt).

Compliance with Multiple Jurisdictions: PropTek maintains a commitment to comply with:

·       EU GDPR (Regulation (EU) 2016/679) for all EU member states

·       UK GDPR (UK Data Protection Act 2018 and UK GDPR) for United Kingdom users

·       Israeli Privacy Protection Law, 5741-1981 for Israeli users

·       All other applicable data protection and privacy laws in jurisdictions where our services are offered

In case of conflict between this Privacy Policy and any mandatory requirements of local data protection laws, the requirements of local law shall prevail to the extent required by such law.

Sub-processors and Third Parties: We use certain third-party service providers to process personal data on our behalf:

·       Google Maps: For location data processing, distance, and travel time calculations

·       SMS Service Providers: For OTP delivery and SMS-based communications

·       Cloud Infrastructure Providers: For data storage and processing

These processors are contractually bound to comply with GDPR, UK GDPR, and applicable data protection laws, and maintain appropriate security measures.

Your Privacy Choices: While certain data collection (location data, OTP auto-read) is mandatory for core app functionality and cannot be declined, you have choices regarding:

·       Marketing and promotional communications (can be opted out via your profile)

·       Cookie preferences (can be adjusted in your browser settings)

·       Analytics and tracking (certain tracking can be limited through browser privacy settings)

16.  Data Deletion

If you wish to delete your data and wish not to receive any emails, telephone calls, or text messages from PropTek, please let us know by e-mailing us at info@proptek.in

Last Updated – 01 November, 2026